Overview

Service Manager 3+ years of experience, advanced English, hands-on working with agile squads and software development team. Responsible for the service quality and SLAs compliance, reporting to the client and The Bridge.

Responsibilities

  • 3+ years of experience managing services.

  • Design service level agreements.

  • Ensure good practices and policies defined for the service.

  • Create the service reports.

  • Measure equipment performance through defined metrics for the service.

  • Act as a facilitator between the client and the team and between the team and The Bridge.

  • Measure individual performance through backlog and assigned tasks.

  • Analyze risks and generate mitigation plans proactively.

  • Head of the service desk.

Requirements

  • Agile Methodology and practices.

  • KPI and OKR.

  • Service Desk.

  • Backlog management tools (JIRA, TFS).

  • B2+ english level.

Desirables

  • ITIL.

Benefits

  • English, Spanish & Portuguese classes.

  • Training courses related with the job responsibilities paid 50% by The Bridge.

  • Subsidized internet service

Location

Remote

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